Refund/Return Policy

At Doseway, we are committed to providing high-quality pharmaceutical products and exceptional service. Due to the nature of our products, we have specific guidelines for refunds and returns to ensure the safety and well-being of all our customers.

 

Eligibility for Returns

  1. Conditions for Return:

    • The product must be unused, unaltered, and in the same condition as you received it.
    • It must be in the original packaging with all tags, labels, and accessories intact.
    • The product must be returned within 14 days from the date of delivery.
    • Prescription medications, once dispensed, are not eligible for return unless there is a defect or error in the order.

  2. Non-Returnable Items:

    • Opened or used health and personal care items.
    • Prescription medications.
    • Items that are intimate or sanitary in nature.
    • Perishable goods such as food supplements.
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

 

Process for Returns

  1. Initiating a Return:

    • Contact our customer support team at support@doseway.com or via Whatsapp/Helpline at +92 318 6144 650 to initiate a return. Please provide your order number and the reason for the return.
    • Our team will guide you through the return process and provide you with a return authorization.

  2. Shipping Your Return:

    • Pack the items securely in the original packaging.
    • Include the original invoice and the return authorization.
    • Ship the return package to the address provided by our customer support team.

  3. Return Shipping Costs:

    • Customers are responsible for paying the return shipping costs unless the product was received damaged, defective, or there was an error in the order.
    • In such cases, Doseway will provide a prepaid return shipping label.

 

Refunds

  1. Processing Your Refund:

    • Once we receive and inspect your return, we will send you an email notification regarding the status of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, as it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at support@doseway.com or via Whatsapp/Helpline at +92 318 6144 650.

 

Exchanges

  1. Exchanging Products:

    • If you need to exchange an item or product, please contact our customer support team to initiate the exchange process.
    • Exchanges are subject to product availability and the same eligibility conditions as returns.

  2. Processing Exchanges:

    • Once we receive the original item, we will ship the replacement product to you.
    • If there is any difference in price, we will charge or refund the difference to your original method of payment.

 

Cancellations

  1. Order Cancellations:
    • You can cancel your order before it has been shipped. To cancel an order, please contact our customer support team as soon as possible.
    • If the order has already been shipped, you will need to follow the return process outlined above.

 

Contact Us

If you have any questions or concerns about our refund and return policy, please feel free to contact us at:

Visit our website: https://doseway.com/

Thank you for choosing Doseway for your pharmaceutical needs!